I rented a car from Bayswater last week, as some relatives came over to perth for a holiday. Before driving the car out i checked the outside of the car, everything was ok so i drove off. When i returned the car a week later i was told that the parcel shelf was missing. I found it hard to believe because i didnt even use the boot. So, as result of the missing parcel shelf i lost my $300 bond which im very very angry about. So i strongly suggest you try another car rental company instead of Bayswater as their pretty dodgy.