We recently hired a car thru them we usually used ACE car rentals but due to lovely service from Apex in Nelson when we hired a car for 3 days on our last visit, decided to try them again, we are a family of 4 adults traveling from Auckland to Christchurch and we pre-booked a vehicle for $47. per day for 21 days, the specified hire period was at least 7 days for this vehicle. We received our quote for the vehicle hire and pre paid for the Inter Island Ferry, my quote also shows 2 adult fares for $69.00 each and $65.00 for 2 students and they were to produce their student ID cards at the ferry. Wellll! we got to Apex in Auckland and explained that my husband needed to have a hernia op so we needed to take 6 days off the hire time, so we were then charged $58. per day for 14 days vehicle hire, the lady said there was not a student fare for the ferry so she charged us the adult fare for them, by now we were annoyed as it would have been better for us to just cancel the car booking 2 weeks previously and rebook it for the 14 days and gotten the $47. rate, where as we were stuck and had no where to go at 6pm so we had to suck it, we definitely felt ripped off. Then we were taken to the car omg!, thankfully my husband is a panelbeater and he picked up damage not noted, mind you the datsun sunny was so full of dents, scratches and the bumper bar looked like it might not make the trip without falling off, hunk of rubber missing off the passengers door, inside the car was a huge stain on the passenger carpet and the seats were uncomfortable, and get a load of this it came with a cassette deck yep! last year only 3 cassettes were sold in NZ at a total cost of $13.00 (on the news) and Apex knew where we were going and gave us a car with no entertainment so we hardly got to hear the radio at all as we were out of radio range, it had no cruise control, the vehicle pulled to the left when driving it, the wipers were straight out dangerous and everytime it rained we could barely see thru the windscreen, and in spite of the passenger/baggage rating for this vehicle it was severely underpowered and would not go more than 60-70 kml per hr up hills and we were as slow as the trucks, this made out ETA longer and we were really tired and exhausted it was a nightmare of a vehicle. We had never experienced a trip like it. Even ACE Rentals have better vehicles for hire and although they are a little untidy you are assured a better mechanically cared for hire and they are charged out accordingly and it is fair, If I had wanted to spent $58. per day on a vehicle I would have chosen a better vehicle than a 2000 - 2005 Datsun Sunny, we were ripped off an extra $11. per day for a heap of junk, clearly Apex are not being fair and as you are in another country feel they can change the rules to please themselves, they had the hide to charge us 1.8% Commission on the $58. yet on my confirmation hire sent from Apex I was not....... Do yourself a huge favour do not deal with Apex, clearly reading the posts shows Apex do not care, when we returned the car in ChCh,we found the customer service lady quite rude, maybe their motto is "sting'em once sting'em well" I only wish I had read these posts before we booked with them.