Never travel with this company.
The ticket I bought from Rotorua to Auckland was listed on the site to cost only $19.90. However it cost me a further $5 to confirm it and protect myself from cancellation which I thought was ok seeing as the ticket was still quite cheap. However after confirming the payment the ticket came out at the wrong time, I needed to catch the bus at 1pm, as selected on the site and shown before confirming the ticket. However after payment the time showed 7.55am. At that time I was not to worried and thought it was just a server problem and went to ring to find out how to have the problem fixed. After calling the expensive 0900 number and wasting more money, just to get an electronic response, I found out that I would have to pay a further $5 to transfer my ticket, plus the confirmation and protection fees again. All up the $19 ticket cost me almost $40 and when I applied for a refund all they did was send me section 1.4 of the terms and conditions which did not state any of the problems listed above and did not at all resolve the issue. This company needs to review the fair trade act (1986) DO NOT TRAVEL WITH THIS COMPANY