You know I watched with interest the person who was upset because he had taken out the insurance and had an at fault accident and the company charged him for it anyway. After a lot of review it was finally changed.
Well we did not have an accident or otherwise cause any damage to our rental cars. However, Avis decided we did and charged us more even - than the amount allowed in the contract for damage. I returned home and checked the credit card bill and the balance was a lot higher than I expected so I called the credit card company and found out there were excessive charges by Avis.
So I called Avis. Here I am using a first tier company and I am still getting a runaround.
First a case is opened. Then they send an email that there is a damage claim and they are requesting the information from Avis New Zealand. They do not give you a phone number to talk to someone so it is all by email..
I have asked for photos and a detailed damage listing and repair report even though I know we did not do anything to cause damage. But it seems to me that they should have to provide proof that we did do damage - shouldn't they? It is frustrating because when you rent a car more than anything else they can claim what they want and you are helpless to fight it. How do you prove the negative -- that there was no damage?
Now we did take out trip insurance that covers the vehicle for up to $25,000 of damage and I hope they will come to my rescue but I am not sure they will. You see they want proof of the damage and a copy of the loss report and a police report and a repair estimate -- all of which I don't have because nothing happened to the vehicle in my possession.
I do hope Avis does the right thing and admits that there was no damage. IF they don't then I hope they provide me with enough detail that the insurance will reimburse me.
But it angers me that even if I am made whole by the insurance company the claims affect the rates for everyone. And that just should not be.
And it just put a real stink on what was a wonderful trip!