I hired a car for 1 week, I returned at 4.45 on Saturday in Wellington as I had an early 7am flight on Sunday. I made the mistake of not checking the car boot as the staff were in a hurry to get out and my mind was elsewhere.
After leaving I realized my mistake, my wife had left her handbag in back with wallet, ID card, passport, etc - and the baby push chair.
I hurried back to the office and got there at 5.10. It was locked up, nobody around. I called the Go Call Centre and got nowhere for over an hour. Around 6.30pm they told me they cannot contact anyone who works in Wellington, and I should go back to my hotel and they will contact me.
I got a call from I assume the Wellington manager at around 8.30pm. He said nobody was available to go open the car, including himself - he was out at a function. I explained the gravity of the situation, he replied it was my fault not theirs and they were not giving up their evening to go open the car.
Although it was my fault for not checking, you'd think they'd have at least some sense of customer service or basic humanity