Last Friday 18/02/11, My parents, my boyfriend and I caught the interislander ferry from Picton to Wellington just after lunch time. It was a perfect day to sail but the service from the Karori Rip Bar on Deck 8 made the trip really unpleasant. The young man who took the order from me seemd had enough work and did not want to make any effort to smile or even say a "hello". The lady who made my coffee was rude too. I repeated my order which was a large coffee twice to the young man but still I got a small one. When I questioned about my coffee the lady said to me" did you want to pay for the difference?" Let me ask what kind of service was that??? No apology??
Considerring interislander is the main transportation that many travellers will use, I am really worried and disappointed at the service. Next time I will certainly be considerring using the other options but this ferry.
I hope the management could look into this matter and make sure the service is up to standard.