I see lots of good comments, could these be from people who have never rented a car before?
I recently rented a 10 seater van for 5 days from Jucy. What a heap of junk that was! Sounded like a wheel bearing was about to explode or that a tire was rubbing on a fender, but I couldn't see the source of the noise.
Then when I needed 3 extra hours to drop off the van (due to a later than expected flight out) they would only let me keep the van 3 more hours by charging an extra day! I begrudgingly paid it as it was better than sitting at the airport for 3 extra hours or making a special trip to drop off the van.
The final straw was when I filled the tank at the petrol station less than a kilometre from the airport, until the pump clicked and wouldn't take more fuel. When I dropped it off they said the tank wasn't full and wanted to charge me a $20 service fee. So I drove back to the petrol station and had the attendant squeeze in 2 more litres of fuel and went back to Jucy and was told it still wasn't full, despite being able to physically see the fuel at the top of the tank! Then the ex-backpacker Jucy transient worker flicked the fuel gauge and the needle promptly popped up to full and he declared "Oh, that gauge is broken"! I could have belted him right on the spot and asked if I could now charge him a $20 service fee.
I've rung Jucy to complain and all they did was offer me a voucher for a day of car hire next time I rent from Jucy, but the problem is I will never rent from them again. Do yourself a favour and just stick with top tier rental companies that have real cars and real service, not some "paint the fleet lime green to look hip and cool" backpacker-staffed half baked car rental company. It's like the McD's of car rental companies, an adult came up with the concept and staffed it with pimply face high school kids who are without a clue and have no understanding of customer service. The need some adult supervision!