If you are planning to arrive at Queenstown Airport after 5.00pm do not book with Jucy. Even if you have a confirmed booking they will not wait for you. I recently booked a Jucy car on-line to pick up at 5.30pm because my flight was due in at 5.10pm. They accepted the booking but advised me I would have to pick up the car by 5.00pm at the latest or would have to collect it the following day. I queried this by phone with their Customer Relations people. They confirmed I could not pick up the car after 5.00pm because "they closed at 5.30pm". (??). I therefore cancelled the booking and when I arrived home from my holiday found they had charged me a cancellation fee !!! I eventually booked with Budget. They were more expensive but they did wait for me and were able to provide a car when I needed it.