This USED TO BE a reliable company.
1) After being picked up from the airport, I was given an unwanted guided tour of Prague, and arrived at my hotel in the centre, at a cost of 1,750 crowns. I noticed the meter jumping very quickly (200 crowns in 2 seconds) at various points of the journey, which showed that the driver has a special switch to increase it.
After arriving at the hotel, and seeing the bill, I asked for a receipt, knowing that what the driver did was illegal, and I could chase him later. Unfortunately, after scanning the receipt to AAA, and about 15 emails promising me of a refund, nothing has come of it after 2 months. What makes it worse is the number of emails and promises sent to me from their head office, to which I had to reply to and waste my time.
2) I was handed a discount coupon at the airport for a return journey by AAA, so I thought that I would give them another chance, and I booked a taxi 12 hours before my flight, for 7.30am, using their app. I received a confirmation at 7am that the taxi was on its way.
At 7.25 I got a message saying that the driver would be 10 minutes late. At 7.45 I received a message stating that the taxi driver has cancelled.
I then hailed a taxi on the street, but he told me that the coupon would not be valid, as I haven't ordered the taxi, but am catching it on the street.
I arrived at the airport after another guided tour of Prague, 45 MINUTES LATER, paid 1,275 crowns, and MISSED MY FLIGHT.
DO NOT USE THIS COMPANY. Even hotel taxis (which are horendously expensive) work out to be more honest, and cheaper.