http://ppt.cc/vT7D ==> The fuel meter status when I picked up the car
http://ppt.cc/0rH3 ==> They still insisted it's full
Just share a terrible rental car experience at Ljubljana Airport.
I still don't know how to argue this case with them but just FYI
When I picked up this car at Ljubljana Airport(Slovenia) , I didn’t check everything carefully except noting that the tank was not full then. So I told the front desk this situation and he told me it’s a full tank actually and it would return full after driving couple times and claimed it’s a OPEL CORSA’s problem. He also gave me his words and signed at the back of my contrast sheet to convince me. However , I still doubted his comments and then took a photo as an evidence before leaving the airport. As what I expected , the fuel meter always held still there and didn’t return to full level. So I located the nearest gas station by my GPS and tried to filled it up , it totally cost me up to 13 Euro around 10 liters , it definitely not a full tank and apparently they(Sixt) deceived me.
But the most ridiculous thing is , when I returned this car , they still insisted it’s full and refused to refund me anything and even worse, they charged me extra up to 400 Euro for some items at below:
1.Personal Accident Protection
Basically I had specifically told their front desk I didn’t need any extra insurance and asked him just to follow original voucher, but he still sneakily put this to my bill and asked me to sign without explaining the contents of my contrast. Maybe I should blame myself not to check the contents carefully before signing the contrast. But I have to say this front desk guy is just the same one who deceived me about the fuel tank.
2.New damage 180 EUR and administration fee 50 EUR + 22% VAT
They found a small scratch at the back bumper,so this is what they had to charge.
Because I didn’t check everything carefully before leaving the rental car’s parking lot,I don’t even know how this happened, Even I knew and experienced their bad credit about this rental company, but I do understand I am responsible for this scratch. The only thing I was not satisfied was they seemed to double charge me.
They had already charge me a huge 180 EUR new damage and then another 50 EUR for an administration fee. It’s quite outrageous.
3.Some hidden fees(Road Assistance,Foreign use,Road tax RFL)~80 EUR+22%
That’s the reason why I don’t like use rentalcars.com. Sometimes you just cannot avoid from these hidden fee.For this case,it charged extra even far more than the original rental fee itself.
Anyway,I has filed a complaine to rentalcars.com, no matter what this result is, I strongly suggest that please don’t use Sixt at Ljubljana Airport if you intend to visit Slovenia.
I just remembered when I picked up a car there,I heard someone complain something~
When I returned my car, I still again heard someone complain something~
Now it’s my turn now to complain about this rental company, it’s Sixt!
No kidding and Good Luck!