Bait and Switch – Taken for ~$600
We booked our kayaking trip six months out to ensure that we would get what we wanted. When we finally arrived, the night before we left, we met with Ron to make sure our gear fit and make last minute preparations. At this time we were informed that we were no longer taking the trip we paid for.
Now for the same price we paid originally we were no longer getting anything that we had wanted when we originally booked the trip. Had we known that Ron and Backcountry Safaris were not going to give us the trip we wanted we would have booked with one of the other hundred companies who do these same trips.
We asked for a refund, but Ron stated that in all his documentation it states that they do not refund. However, due to the circumstances we could be refunded our money minus expenses. Now we had to decide whether we were financially locked into Ron's Backcountry Safaris trip that we did not want to take, or loose the money and rebook with a company that would give us the trip we wanted at the last minute.
We decided that we came to Alaska and wanted to see certain things. Thus, we canceled our trip knowing we would be throwing away money and rebooked. We asked Ron and Backcountry Safaris for receipts of the expenses that we were being charged for, but they would not provide them.
My advice: find a more reliable outfitter.