I am British, living in the UK. I recently drove from San Fran to LA in an Alamo rental car on a one way rental. I've never hired a vehicle in the US before so asked at the hire car desk how the California tolls worked. I was told the vehicle had a device that allowed me to pass through the automatic toll gates, and Alamo would bill my credit card after the event (with a small admin fee).
Instead I have arrived home to a toll violation notice direct from the toll company. Despite what it says on the website, Alamo citations department will only communicate by telephone (I've tried email and the contact form several times). I do need to call them back and wondered if anyone has experienced this and knows where I stand? Do I just pay and put this down to experience?
I have also contacted the toll company to buy a little time, explaining the situation and asking if they would waive the penalty element of the fee.