Flew into LAX on the way to visit family and had a car reserved at the Hertz office nearest the airport. When my husband and I arrived at the location, there were about 80 people waiting for vehicles and 3 agents on duty. Okay, willing to wait, got in line and the 3 agents dwindled to 1 then that brave soul also left. It was 8:50 when we arrived and we were accompanied by all the other east coast flights, it is not like they did not expect customers at that time. So, 80 some people are standing in line with no agents at the counter. A worker who was there was questioned and he responded that the managers were aware of the number of people waiting and the lack of agents. in other words THEY DID NOT CARE AT ALL. We waited over 2 hours and finally another rental agent came to the desk and began processing the customers. If I had not prepaid through PriceLine, I would have taken a cab to another car rental company and happily paid more for a vehicle.
The absolute worst customer service I have ever experienced while traveling. I have traveled all over the US and Europe and never been subjected to the total lack of caring at this Hertz location.