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Major FAIL by Hawaiian Airlines

Maui
Destination Expert
for Ka'anapali, Haleakala National Park, Maui
Level Contributor
49,692 posts
18 reviews
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Major FAIL by Hawaiian Airlines

See here:

hawaiinewsnow.com/story/23118793/exclusive-h…

And all they have done is refund the $100.00 fee????

Bad, bad service...........and thank goodness this girl had lots of common sense and smarts.

Healy, Alaska
Destination Expert
for Denali National Park and Preserve, Alaska
Level Contributor
38,909 posts
44 reviews
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1. Re: Major FAIL by Hawaiian Airlines

Ah - I think they need to offer more than that! Gold star goes to Virgin in this case, but I have always held Hawaiian in the highest esteem . . . very sad indeed. Good thing that girl was sharp!

Hillsboro, Oregon
Level Contributor
265 posts
12 reviews
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2. Re: Major FAIL by Hawaiian Airlines

Wow, good thing she had that escort from Virgin! I can't believe they would turn her away without a call to the parents. The adult working that counter did not use common sense and HA's refund of the $100 is very weak!

I love HA once I'm on the plane but have had a couple of bad experiences with them at the counter and their call center/web customer service.

Edited: 13 August 2013, 21:19
pzp
Kauai, Hawaii
Destination Expert
for Kauai, Kapaa
Level Contributor
23,515 posts
57 reviews
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3. Re: Major FAIL by Hawaiian Airlines

I saw this on the news last night. Pathetic! HA needs to step up and do something for these people - like maybe give a free companion ticket so an adult can fly with the keiki.

Oahu, Hawaii
Destination Expert
for Oahu
Level Contributor
22,142 posts
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4. Re: Major FAIL by Hawaiian Airlines

Aloha,

Talk about digging the hole deeper....

Unreal.

Aloha

Maui
Destination Expert
for Ka'anapali, Haleakala National Park, Maui
Level Contributor
49,692 posts
18 reviews
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5. Re: Major FAIL by Hawaiian Airlines

Hey, Jet!

Look at the thread on the Maui forum for some interesting reading too.

Chicagoland
Level Contributor
20,477 posts
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6. Re: Major FAIL by Hawaiian Airlines

I hope the family didn't accept the 'refund'. My lawyer would be writing a stern letter to HA and to the State's Attorney General. It's *fraud*. They didn't fulfill the contract they entered into when they sold the ticket.

Oahu, Hawaii
Destination Expert
for Oahu
Level Contributor
22,142 posts
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7. Re: Major FAIL by Hawaiian Airlines

Aloha,

Mahalo, SW.

I sure cannot figure out the thought process the CS reps used here.

Good thing the little girl had some common sense.

Aloha

8. Re: Major FAIL by Hawaiian Airlines

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