I am looking for opinions:
I stayed at a hotel with valet-only parking. I was told the lot was secured with a guard posted all night. During the night my car was broken into. They attempted to steal it but the anti-theft system stopped them. The car was not drivable and items were stolen from inside.
The hotel apologized for my inconvenience but put 100% of the blame on the valet service, with whom they contracted. The valet owner and employees were very helpful and accommodating even offered to pay my deductible.
I feel that the hotel is partially responsible because they chose to contract with this valet and do not offer other parking options. Advertising that it is "secured and lighted". This was a huge inconvenience for us. Yes, the valet is paying our deductible but I am without my car for a week while it is being repaired. Items stolen from my car can be replaced but in the meantime I am without them as well. We lost use of our vehicle during our stay and had to have a friend drive us. We were there well into the afternoon on our last day when I could have been home already. The hotel did not offer us a late check out as we just sat in their lobby, no offer for free breakfast, bar credit, discount stay, credit towards a return visit, extra reward points, nothing. They gave my husband a cookie and apologized for the poor valet service and acted extremely inconvenienced when he asked them to call the valet owner again to get verification that he will reimburse us for our cab ride home. (66 miles)
Here is my question: Would it be appropriate to request extra reward points or credit towards a future stay at their chain of hotels? Or should I just let this incidence go and cut my losses?