Tried to book a room at the Manchester Four Points by Sheraton for the summer. Saw a senior rate for $81.75. Called the hotel directly and asked for reservations. Was passed to reservations where I was told the lowest rate was $99. I argued the rate was featured on the website for $81. No dice. Called the hotel manager and spoke with him.
He tells me unless you specify "in house reservations' you will be passed to the central 1-800 line located somewhere in the U..S He told me to call the hotel directly and ask for in house reservations. I did this. Spoke with a clerk and explained the rate I was staring at on my computer. He told me the lowest rate he could offer me was $109!!
I know you are probably thinking, why didn't she just book the rate off the website? Because my credit card would be charged the full amount and we are not travelling until July. I just wanted to guarantee the room.
Insider tip from the manager was always to ask if there is a better rate when a rate is quoted. Interestingly enough when I tried it at his own hotel, there was nothing lower.