We are very disappointed with the service provided by LL your agency. We signed up a package for 8days 7 nights for NYC-Philly-DC-Canada-Boston with taketours. We were well aware of the optimal tours cost that we have to pay. However we were greatly disappointed with the service from LL tour agency.
1) We were led to a baggage deposit centre at Flushing Street by LL tour agency upon touch down. However no baggage tag was issued, which means anyone can simply remove the luggage as the door was not locked.
2) Stone was our tour guide for USA. His service and attitude were bad. We did not take up the optional meal proposed by him since it was not in itinerary. He commented, " Is $17usd too much for u guys to pay for?" This was so rude of him. When we asked him if there is any other eateries nearby, he said unsure. Throughout the trip, he was always on the phone and instructions were always unclear.
3. Kiko was the worst guide we ever seen. On the first night when she took over, she came to our room and presented a 437usd optional tours and meals package. She kept pressuring us to decide immediately and told us she need to confirm even though it was 11pm then. When we told her that we were not going to take up the optional meals and some of the tours, she gave nasty remarks and was rude. On the second day, she vented her anger on all of us and said we cause her to incur a loss of 2000 usd as most of us did not take up the optional tours and meals.
How can the company simply throw us something which is not in the original itinerary and expect us to follow all? This is such great dishonesty.
I hope taketours can look into the selection of LL tour agency as they have bad attitude and poor command of English.