My husband, 13 year old granddaughter and I have recently returned from a 12 day trip to Belize. I normally make all my own travel plans but decided to use an agent for Belize, as we wanted to do a great variety of activities and use our time efficiently. All arrangements in Belize were made by Katie Valk after extensive discussions with me and we are so grateful that we found Katie and used her. She is a 23 year resident of Belize, formerly from New York, and knows Belize like the back of her hand. She also personally knows many of the people in the hospitality business in Belize. When a problem arose, Katie was easily reached by email and the situation was addressed. She is very efficient and extremely competent.
But the most valuable service she provided was when I fell backwards on a flat granite boulder at Rio On pool and cracked by head open. After being stitched up at the local hospital, we decided we should drive 2 hours to Belize City to get a cat scan of my head. Our driver (arranged by Katie), phoned Katie to tell her
what was going on. Much to our surprise, Katie phoned a doctor she knew to meet us at the Belize City private hospital. This happened on a Sunday afternoon. And Katie herself came to the hospital and sat with us for approximately two hours until we found out that everything was okay with my head. This is service definitely beyond what one would expect from a travel agent. We were so grateful for her interest in my case and also very thankful I had made the decision to book the trip with a travel agent located in Belize. I cannot recommend Katie highly enough.