My sister and I are planning a trip to Belize in March 2013. Sadly, we already have a bad taste in our mouths about Belize.
We live in different cities and are meeting in Belize. I am planning the entire trip, and we had decided that I would pay for the beach portion and she would pay for the inland portion.
I made a reservation at hotel outside of San Ignacio. Well, you know they want full payment up front to make your reservation. That was no problem, but we also wanted to do some tours. I was having an email dialogue with the hotel discussing various tours. I never received any email with a quote, or confirmation of any kind for the tours. In fact, I had heard nothing from the hotel for a several days. But, unbeknownst to me, the person I was dealing with added the cost of the tours to our package. But that is not the worst of it. The worst is that she DOUBLED THE PRICE OF EACH TOUR and added it to our bill. This was supposedly because each tour has a minimum number of people, if there is less than the minimum number booked on the tour, you have to pay for the empty spots. I was NEVER told of this policy and can find no record of it on their website.
The next part is, i admit,our own fault. The place is question has a unique way of obtaining payment. You get a confirmation number, and use it as a code to enter their payment website. Once in the payment website, you can pay with your credit card.
Well, I gave my sister the confirmation number so she could pay for the inland portion of the tour as planned. As far as I knew, we had only been billed for the price for the accommodation. I never heard anything back from the hotel regarding the tours and just assumed they would get back to me when they could. My sister went in and paid the bill, then contacted me to say how much more it cost than she thought. Waaaaaay more than we had discussed.
You guessed it, they had added the price of the tours we had been discussing, and then DOUBLED it.
I was horrified and contacted the hotel immediately, thinking the doubled cost of the tours was a mistake. But I was even more horrified to discover that it was not a mistake, they had intentionally doubled the cost of the tours so that we would have to cover the entire cost for the minimum number of people ourselves. I have been trying to get them to relent with no success. We are stuck with this outrageous bill. They do not even return my emails anymore.
We will now be making our trip with pretty bad feelings about this hotel. When we return I will publish the name of the hotel on TripAdvisor to warn others of this deceitful and unethical practice.