We used Tachiz Travel for our recent trip to Tamarindo. Alexis was fantastic. He found a great hotel for us that was a perfect fit. But more importantly, when we had a problem with the A/C in one of our rooms...and the hotel was slow to respond, Alexis got involved and got us moved to a new room right away. We were very lucky that we booked the hotel through his agency and he had clout with the hotel. I'd definitely use his company again!