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Hedman Alas Service

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2 posts
7 reviews
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Hedman Alas Service

I recently traveled with my wife from Honduras to Antigua, Guatemala using Hedman Alas. We departed 5 45 am from Tegucigalpa and arrived 9pm at Antigua. Our surprise was that when we where going to get our luggage, it was missing and no one took responsible for it. We were one day with the same close, no sweater ( Antigua is pretty cold). The worst part is that it seemed no one wanted to help us locate our luggage, after sending some one to Tegucigalpa at 5 00 am to see if it was there and emails and calls all day long to Guatemala and San Pedro Sula, we could get it back next day at 9pm. In the the seek for the luggage there where 2 bad employees that it made it worst. Salvador at Tegucigalpa who didnt put the band or sticker in our luggage and Santos at Guatemala City who didnt want to make a call to SanPedro to see if our bags where there. If you travel by Hedman , be aware of your bags!!!!!!!!

Mi Wuk Village...
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1,600 posts
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1. Re: Hedman Alas Service

Hedman Alas has nice buses but customer service, even by local standards, tends to be poor. When traveling by bus I always wait to board until I have seen them load my bags. In the case where bags are tagged always see that it is done. You were lucky in that your bags just didn't get on the bus. There have been too many incidents of bags being stolen. This isn't something exclusive to Hedman. Happy trailmix. Beware of touts with links.

Vancouver Island...
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814 posts
44 reviews
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2. Re: Hedman Alas Service

Really unfortunate, but I've been using them a lot with no problems and good customer service. Yesterday, they were able to get me on an earlier bus when I transferred at San Pedro Sula, and a staffer came on board to get my baggage claim tag to make sure the bag came on the same bus with me.

I do try to watch to see the tag is placed on the bag when I can, and will be even more vigilant now.

Bethesda, MD
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2,982 posts
38 reviews
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3. Re: Hedman Alas Service

I wrote them a few weeks ago about an issue I had with them back in July. Still waiting to hear back.

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4. Re: Hedman Alas Service

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Removed on: 28 August 2014, 05:18