I write this after being engaged in a several month battle with this rental company based out of Indianapolis, IN. I follow these forums closely when I travel, but this is my first post and felt it necessary to share my experience with other travelers. I rented a house in Anini with a group of physicians for a yearly event we have. I initially rented and paid a deposit in Oct 2011. Then in Jan 2012, I called to ask a few questions about the property and I was told that it wasn't available to rent at all. Strange. Anyhow, after a frustrating few days of choosing different rentals, then finding they were booked, we considered a house in Princeville. During this time, a few red flags were raised, the company seemed disorganized in general. Though we had given a verbal agreement over the phone for the Princeville house, a contract was never signed. We ended up finding a house that suited our needs much better from a local owner. We then asked Beachfront to refund us our deposit, but they refused to return the deposit until the Princeville house was rented. They told us that the owner took the deposit and would not give it back. Having not signed a contract, this did not seem fair. It turns out that they lied to us about the house not being rented for several months, when it actually was indeed rented. During this time, multiple emails and phone calls went unreturned. We were able to track down the owner of the Princeville house, who told us that she did not take any deposit from Beachfront. In the end, I was able to file a claim with my credit card company and all of the deposit was returned to me. However, this was an exhausting and frustrating process that I hope future renters will not have to endure. I have serious concerns about this company and would encourage others to find other ways to rent on Kauai.