I have long been an advocate of Alamo, unfortunately I will not longer recommend them without a word of warning.
I am an Alamo Insiders member and always log in to check rates. One of the perks of Alamo Insiders is an additional driver free. Alamo has a Hot Deal – 15% off Sunny Destinations available in CA, FL, HI, Las Vegas and Phoenix. For 15 days economy car, it came up at estimated total of $287.06, so I booked it. The reservation lists my Alamo Insiders #
At the Alamo kiosk, when I added Skip (my hubby) as the additional driver (he’s set up on my profile with Alamo too with all his info), it pops up at $12.99 per day additional fee. I tried twice and gave up to go stand in line. Took about 15 minutes to get to the counter. I told the girl the problem, she pulls up the reservation and tells me the same thing - $12.99 per day extra. I tell her I’m Alamo Insiders, even the number is printed on my reservation. She goes to get a manager. Manager also tells me no free extra driver even a spouse because the Sunny Destinations is a promo and can’t be combined with my Insiders perk of a free driver. Very deceptive. The reservation needs to have Alamo Insiders listed as Contract ID to get the free driver, my Contract ID was Sun Promo however my Insiders member # is listed below my name. What a bunch of BS JUNK!
Thankfully I had not cancelled my Discount Hawaii Car Rental (free spouse driver) reservation with Enterprise, $283.75. Enterprise was a JOY to work with…no problem with Skip as the extra driver, upgraded us to a Chevy Malibu (leather seats), nice car at no charge…no pressure to up-sell us anything!
NOTE: Enterprise lot is off-airport about a mile on Haoa St off Kapule Hwy. However, there is a booth just across from baggage claim where you do your paperwork. Only one guy at the counter, but I was next in line. They also put a 20% over your rental total hold on the cc until the car is returned (other rentals may do this, but it’s the first time I’ve been told, no biggie). Paperwork done, take the shuttle over to the lot, give them your name and they take you out to your car. You & the agent go over the car, notate the dings, etc and done!