We rented a car from Hertz on july 1st 2013, on Kauai. We had booked it ahead of time. We waited in line at the desk for over an hour.( there were only 4 people in front of us) There were 3 people behind the desk who spent most of the time talking and laughing among themselves, they barely looked at the customers. By the time we finally got our car, the waiting line was out the door and there were a lot of angry people. Another person in our group rented from Alamo, and the whole transaction took 15 minutes!
We will NEVER rent from Hertz again----ANYWHERE!!!