I rented a car from Budget for my vacation on Maui last week. I took perfect care of the car, and returned it on time. About 30 minutes later, I realized we were missing our Nintendo DS. I called Budget, and they said they had found it. They agreed to send it over on the shuttle to be picked up at the airport Budget booth (very nice of them).
My husband went out to get it, and when he did, he saw that the game had been stolen out of the DS. We both spoke to the manager named Brian about it, but he refused to take any responisibility. He acted like there was no way that anyone would take the game, but it obviously had been stolen! Games can't just fall out of a DS, and it was in a secure case anyway. It was the only game we brought to Maui, so of course we wouldn't have taken it out.
The most irritating thing was the way the Budget staff treated us. Every person we talked to about this issue just wanted to pass the buck to someone else. The manager didn't even believe that we had left the game in the car at all. I guess he thought we were lying??? I understand that they probably won't be able to get it back for us, but they could at least be respectful and apologetic. Instead, we were treated like liars. The Maui Budget office has a very rude, unethical staff. Use another car rental company!