We gave my wife's wedding dress to Hilton to steam, at their request, on the day before our wedding to be ready for our special day. Instead of steaming it, they washed in in the washing machine, ruining it.
They offered to get us a new dress and alter it to fit the same as the old. We located the same dress in CA and got someone we know to fly it to HI, for arrival at 6am on our wedding day. The seamstresses that Hilton provided who were promised to be "so good that they could stitch us a new dress from scratch" were not familiar with wedding dresses and destroyed the new dress as well leaving us with a terribly fitting and very painful to wear dress . Hilton agreed to compensate us for the dresses and fly us back to Hawaii to make up for the day they ruined and told us to enjoy the rest of our time on the Islands.
Upon returning home, they denied ever making these promises.
Do not stay at the property and patronize these people that have no
integrity and do not make good on promises they make.
Do not let them ruin your dream day as well.
I called Hiltons corporate offices and HHonors lines and they were not helpful at the time of the incident or in the time after. This is no way to run a business and we have been forced to take legal action against them demanding they make good on their promises.