We booked a Prado from Casablanca airport 03 October 2013. It wasnt there. We were given a small van and told the Prado would be delivered in Fez. Drove uncomfortably to Fez, many phone calls and half a day lost , eventually they delivered -a Touareg. This produced two tyre blowouts on tarred roads. Attended to the first ourselves. The spare Tyre in a Touareg is uninflated. The car looks pretty but I wouldnt buy one.
Two alleged mechanics attended the second blowout. One had a blood soaked piece of tissue protruding from his nose. Nice. They attempted to remove the tyre without jacking the car up. Three hours later we left them to it and went to our hotel.They left us with a small Dacia. We had to drive back to Ouarzarzarte the next morning as they were "unable" to deliver a replacement car to Ait Ben Haddhou.
In Ouarzarzarte we were offered the Touareg, supposedly repaired and ready to go. There WAS a tyre on the blownout wheel, but it had been stuffed with PAPER all around the rim to make it fit. Please believe me, we have witnesses and photographs. We made it clear that we were not driving that car anywhere, and certainly not over Tizi n Tichka. Phone calls to Casablanca were needed to obtain another car, and the very unpleasant manager Moustaffa refused to allow us use of the office phone. At last (another half day of our holiday lost) we were given an Audi, very nice but damaged and the fourth car we had been given by Europcar. None of which was the car we had paid for in advance.
This last Car was returned to Casablanca airport on departure, all accounts were finalised and our $5000 bond recovered.
Ten days after we left Morocco, Europcar withdrew $900 from my bank account. I immediately protested to the bank, but they said I had authorised it by providing my account details for the bond instead of swiping my card (but its not possible to swipe without GIVING them the $5000).
I have had to cancel my card and instigate a Visa enquiry. Calls to Europcar produce denials that they have deducted $900. THEIR WEBSITE IS PROBLEMATIC, MANY OFFICE PHONE NUMBERS INCORRECT, AND THEY ARE GENERALLY VERY HARD TO ACCESS.
I hope this true story helps save other travellers from Europcar.