yesterday we booked our luggage from PE through to Heathrow with a 5 hour layover at Jo'burg. My daughter has now realised that her luggage has been tampered with and a few items stolen. Fortunately laptop, cameras, mobiles etc were in her hand luggage .The worrying thing is that the case was still padlocked on arrival so it would seem that the thieves were able to pick open the locks which would take time ..
I have called SAA UK but you are put through to a call center that deals with all airlines, it seems that SAA does not speak directly with customers regarding baggage issues.
The call centre states that the procedure is that you get a crime number from your local or Heathrow police station, then go through your travel insurance. I can't see my local UK police being interested in a petty crime in SA. The Heathrow police line just goes dead after a few rings, and anyway, they have more important things to do such as counter terrorism etc. .
I also do not want to go through my travel insurance as it will only mean a higher premium on renewal.
I guess many travelers would just shrug their shoulders at the loss but as O R Tambo has such a bad reputation I feel that I would like to officially report the event to someone in the hope that something will eventually be done about this widely reported problem.
Even the CEO of SAA reported last year that theft at Tambo has got 'out of control' .
Any ideas how I can contact the correct people in SAA or the SA airport authorities please
Apart from this one event, we had a fabulous holiday in SA and I will be posting details in the next few days .