Given the number of positive postings on Access2Tanzania, we booked our trip with Karen and her team. We wanted to share our experience as we were vastly dissappointed.
1) We used one of her private guides which not only had a very sour attittude, but paled in comparison to the guides we worked with when at our tented lodge in Northern Serengeti. He was not able to spot animals (we spotted more animals for him than he did!) and spent his entire time talking to people in other cars. He was extremely lazy and felt that his only job was to drive through the park and had nothing to do with making sure our accomodations were set/ luggage was taken care of / lunch was ready and available. We were actually forced to pay two swindlers who took our bags from us in order to get the bags back because our guide was too busy chatting to notice our bags were getting taken by strangers. On top of this, he threw a huge fit and drove like a maniac because he was unhappy that we did not want to safari any more. Completly unprofessional and really angered us as we were still forced to tip him.
2) Karen, while very nice and responsive, is great for cookie cutter trips but not for specific itineraries. We had requested a safari where we could do more than just sit in a car - we wanted to do walking safaris and she promised the camps she suggested for us could do that. We specifically booked with her because she said she had found us places that would include walking safaris. We found out literally 10 min after we arrived at out first camp that there was no chance we could do a walking tour and that was a general understanding for anyone in the Serengeti Park. We also found out there was a specific area in Grumeti that catered to walking safaris / horse back riding etc and that was not an option that Karen had ever mentioned to us but it was well known to everyone at the camp. In fact, a number of the other residents we met did go to Grumeti and greatly enjoyed their time there.
We spent alot of money on this trip and really was just very dissappointed with what was promised vs. what was delivered. Sure the lodges we stayed at were nice, but we paid alot of money for a specific itinerary and having been there now, the itinerary I would have proposed as an agent would be vastly different than the one we ended up with.