Hi Local experts,
we have been working on booking a trip f0r a group of 10 families since October 2005 - we finalised all the itinerary & made the deposit payments in January 2006. now in April - the tour company comes back & says that they could not get all the confirmations for the lodges & now they are switching the lodges. My concern here is we had two nights at a Serena lodge & four nights at Sopa lodges - now they have switched the Serengeti & Ngorongoro Sopa Stay to the wild life lodges of LOBO & Seronora & Norongor0 wild life lodge & the Serena stay to Ol Tukai Lodge. But thetour operators are not making any reduction form the original price - which included all the Sopa & Serena stays. Is this right ? shouldn't there be a price reduction ?
also they are saying that our stay is waitlisted in the SOPA lodges - which will not clear till the last two weeks & that is why we are better off switching to the Wild Life lodges - which will confirm us right now.
they also said that The Amboseli Serena - which was in our original Itinerary is under renovation and will be closed in June - Is That true ?
We are so upset with this whole thing & feel we are being taken for a ride - can you please advise us how to handle this situation.
How we can bring this to the attention of Sopa lodges & Serena lodges!!
Please help !!