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Wind Horse Tours

Boulder
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25 posts
3 reviews
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Wind Horse Tours

During our short stay in Bhutan, the people of this amazing country opened their hearts to us and instilled in us a love for their country.  When we arrived in Paro, Mr. Kinga was there for us with bright Wind Horse sashes and a smile as big as the country. From that moment on, we were not only safe and well cared for , but pampered beyond anything we could have imagined.  The next day we set out with our incredible Wind Horse guide, Pema, and our wondrous driver, Chimi, to begin a trip across Bhutan that we will soon not forget. Pema took care of each and every detail, he is truly a professional. He is an outstanding, clear communicatior of Bhutanese history.  He sprinkled his knowledge with patience and a remarkable sense of humor. Chimi is without a doubt the very best driver that has ever been behind the wheel. He navigated each and every haripin turn with care and grace.  We felt so safe in his hands that we would travel anywhere with him. 

We took two three day treks with Wind Horse as part of our adventure. Our Wind Horse trekking crew was remarkable on each of these treks.  The food was outstanding, our camp site, perfect each night.  We went home with amazing memories and a thirst for more.

We are grateful to Wind Horse, Mr. Kinga, and especially Pema and Chimi for making our trip to Bhutan one of a lifetime!  Wind Horse is terrific!

 

Amsterdam, Holland
Destination Expert
for Bhutan
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2,821 posts
142 reviews
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1. Re: Wind Horse Tours

It would be appreciated if you can give a genuine trip report-about what you did and how you liked it. Otherwise this post is considered as advertising, and probably will be removed . Thank you.

2. Re: Wind Horse Tours

-:- Message from TripAdvisor staff -:-

This post was determined to be inappropriate by the TripAdvisor community and has been removed.

To review the TripAdvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html

Our staff may also remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason. Thanks for being a part of the TripAdvisor travel community!

Removed on: 15 January 2013, 20:35
Edited: 15 January 2013, 20:35
Scunthorpe, United...
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3,583 posts
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3. Re: Wind Horse Tours

It concerns me the way Windhorse tours continues to promote this form of soliciting testimonials from its customers and how many 1 poster reviews there are for them.

This level of service isn't just provided by Windhorse, but all the Bhutanese travel companies. All Bhutanese guides go out of their way to try and make everyone's trip special. All companies, (not just Windhorse) provide a specialised itinerary to meet your needs....

The company we used (which was NOT Windhorse) were also "well organized and proficient and the staff members we dealt with were all professional and accommodating."

Duluth, Minnesota
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3 posts
7 reviews
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4. Re: Wind Horse Tours

I'm surprised that "it concerns" people that a tour company gets positive reviews. After my trip I sent Wind Horse a thank you email to let them know I was pleased with the guide and they replied with links to places I could post a review if I wanted. That seems pretty normal business practice to me.

I'm glad the person who had "concerns" about my review had a good experience in Bhutan with another company. I left positive feedback about the company I used because I would recommend that company to a friend if they said they were going to Bhutan.

I'm a long time reviewer on Expdedia, which only publishes reviews from people that actually booked through them and stayed at the hotel being reviewed. My first review on Trip Advisor led my motives and credibility to be publically called into question by a total stranger, and that's pretty discouraging. I'm trying to be helpful and I stand by my review.

Singapore, Singapore
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755 posts
9 reviews
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5. Re: Wind Horse Tours

I don't think anyone in this trip advisory forum would question your creditibility if you are genuine traveller to Bhutan. I believe you are most welcome to share your great experience travelling with Wind Horse and why you enjoy travelling in Bhutan. I don't see a problem in recommending something which you have good experience in.

Even as a newie to this forum , I also realised that there are alot of 1 time posting from people all over the world commenting how good is the services offered by Wind Horse. If there is only a couple of postings, as a normal human being, we will just trust the postings as genuine comments from travellers who really been to Bhutan.

But when you are seeing 50 postings of the same nature, people will start thinking whether some of these postings are real or just fabricated by people who just want to increase awareness of Wind Horse so that they can get more business than their competitors.

If like what you mentioned in your posting, Wind Horse do solicite their guests to write a trip review if they receive good services from them. I guess Wind Horse is using this as one of their marketing tools.

As mentioned by EESW, most Bhutanese travel agencies provides good serivces to all the travellers to Bhutan as their Government set very strict rules to ensure tourism will not destroy their natural environment and cultural, while still allows travellers to enjoy the beauty of Bhutan.

I have travelled to quite a number of countries on guided tour, my tour experience in Bhutan is the best so far. Later, I will post my trip report on my recent Bhutan's trip just to share my experience and thoughts on Bhutan.

Scunthorpe, United...
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3,583 posts
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6. Re: Wind Horse Tours

I am glad you enjoyed your trip to Bhutan which is a magical country.

I don't have a problem with trip companies getting positive reviews but I do have a problem when I see one company (Windhorse) who is encouraging people to post a review and even provided them with the links to do so. In my book you are providing free advertising for Windhorse. They do have an inordinately large number of 1 posters who write glowing testimonials about them and are never seen or heard again. If you check on an earlier thread you will see Trip Adviser has removed a lot of these posts as they broke guidelines.

I stick by my comment that all Bhutanese tour companies offer exceptional service and I am sure you would be writing an equally glowing review if you had used a different company....

Scunthorpe, United...
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3,583 posts
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7. Re: Wind Horse Tours

I have enjoyed reading mlguitar's trip report on another thread. It makes fascinating reading and her enjoyment and love of the country shines through. It is obvious that her agent, Legendary Bhutan Tours & Treks, went out of their way to make this a memorable trip.

Thank you for posting.

Duluth, Minnesota
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3 posts
7 reviews
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8. Re: Wind Horse Tours

My kind words for Wind Horse somehow devolved into people claiming that the company is behaving badly for soliciting my review, while at the same time, the same company is not doing anything praiseworthy for customers because every tour company in Bhutan must operate within the same parameters. Both of those notions are misguided.

At Tiger’s Nest, our guide and his friend, who was another party’s guide, took turns explaining things to both parties since the rooms were small and it was easier to not have two guides talking at the same time. Our guide was far more knowledgeable. It was as a result of that I decided to write an email of praise. It was as a result of having no disappointments from the tour company (there are always disappointments) that I decided to post a review on Trip Advisor.

Wind Horse did not solicit a review from me after my trip. They gave me a sealed feedback form to fill out for their own internal quality control. That’s all they asked of me as a customer in terms of feedback. I sent a personal email to the person that I booked with to thank him and to compliment the guide. I also sent a glowing comment and gave my permission to use it on their website. His response to me had 3 links to review sites. I see absolutely nothing wrong with what he did. As I learned in Business School, if you have a customer willing to take the time to send you an unsolicited letter of praise, you have a customer that might also be willing to take the time to write a review. No harm in asking. And in this case, I did write a review, my first on Trip Advisor. I was positively motivated to help others when I wrote it.

I keep commenting on this forum because I feel like I tried to put weight behind my words and others keep trying to add counterweights to take that weight away.

Scunthorpe, United...
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3,583 posts
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9. Re: Wind Horse Tours

If you reread what I said in my first post I did not imply that Windhorse "is not doing anything praiseworthy for customers ". What I said was that "This level of service isn't just provided by Windhorse, but all the Bhutanese travel companies. All Bhutanese guides go out of their way to try and make everyone's trip special."

I am sure you received excellent service from Windhorse and were highly delighted with your trip.

The sealed feedback envelope is standard proceedure. The Government keeps the travel companies on their toes and does set very high standards .

As a new poster on Trip Adviser you may not be aware of growing concerns about self promotion/advertising/soliciting with reviews and the number of first posters.

Edited: 15 January 2013, 23:30
Duluth, Minnesota
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3 posts
7 reviews
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10. Re: Wind Horse Tours

In hindsight, I think it was a mistake for me to post an endorsement in a forum. Forums are definitely not in my comfort zone. I couldn’t figure out how to post a review of a tour company, so I did a search for Wind Horse and this forum came up. Is there a place for reviewing tour operators the way you would a hotel and assign ratings? That's what I'm used to doing on Amazon and Expedia.