I booked my trip from USA to Bombay, India and back. During the booking of the ticket I was informed that to change the date I would have to pay $300 plus the difference in airfare But I wasn't informed about the fact that they are allocated only few tickets for a particular class and that I would be unable to get a ticket or change my class. So due to medical reason I have to change my tickets and after being hung up on, being promised that someone will call me back and no ever did and three weeks of constant emailing, calling and online chatting with them, they tell me that no seats are available the entire month of July and August. I have to leave India by end of July due to immigration purpose and I conveyed this and all they said that they are sorry and can't do anything about it.
Dealing with makemytrip has been nothing but nightmare! They have the worst customer service, incredibly incompetent employees and no responsibility whatsoever!! I was promised that a supervisor will call me back and after 3 weeks I've yet to hear from a supervisor. Than when you use their live chat they keep on transferring you from one person to another! The worst of them was Rohit Binny, he was rude and just started to ignore me!
Their logo is " where we create unlimited memories just for you" ..more like where they create Nightmare if you have to make any changes to your ticket. I will Never Ever use them again..and I plan to make sure none of my friends, family or my associates ever use them eithe... MAKEMYTRIP.COM SUCKS!