My wife was an Indian citizen and became naturalized in the U.S. at the age of 12 when her parents obtained U.S. citizenship. We are trying to apply for Indian visas on our U.S. passports but she's run into some problems.
Just a few days ago, we opened our mailbox to find that everything she had submitted for her visa application (minus the money order of course) was returned to us by BLS International (the company India outsourced their visa handling to). The only informaiton we have is a small note scribbled on the application that says, "$250 penalty. Didn't cancel Indian passport within 3 years of naturalization." That's all we have to go on. They didn't call, they didn't email, they just mailed it back with a little note and kept our money.
We've called over 20 times and not once have they picked up the phone. It seems ridiculous that we should be penalized because a 12 year old didn't surrender her passport. Does anyone have any suggestions for dealing with BLS or anything else we can do in this situation?