This travel agency seems to have a track record of selling tourists over-priced tours and then avoiding refunds when these are cancelled, to judge by online consumer forums. I wonder whether any Tripadvisor users have experienced this? They also appear to use touts posing as good samaritans and prove their credentials with a client list which includes dissatisfied customers. My daughter has had most of her gap year funds disappear in this manner and has since talked to a school friend who was shown her name as proof of the agent's credibility. How does one go about getting redress?