Me and my friend booked 2 tickets from PHX to Manaus in Brazil for the world cup in TAM airlines. Our schedule was such that we would be in different places for our matches. TAM airlines had changed the flights with very short transition - not enough for 2 of us to clear immigration and catch the next flight.
MMT didnt have the courtesy to email us about the change, when we checked the flight closer to the travel date and realised that it had been changed, MMT tried the blame game on TAM. After almost 20 hours, 4 hours per day for 5 days, we were able to get both TAM and MMT on a phone and found that TAM had notified MMT in Feb and that it shows up on MMT's system but they didnt inform us. Clearly MMT was at fault. TAM proposed some new flights and all that we asked MMT was to pay the differences in the flight charge for the new flights.
It is the worst experience talking to these customer care and all senior level managers. I had read in this forum about how bad they are and I agree that no one should ever book their lfight through this horrible website that doesnt take responsibility for the mistake that they did.
In fact there was one genius who suggested we cancel our trip or book through another flight 2 days before travelling to a world cup, since it doesnt fit our schedule. I wish to ask that person if he were in my shoes and if he would do the same.
I am not going to let it go, because it has been a nightmare. We were willing to pay for the additional night stay for the new flghts that the airline propsed. All we asked MMT was to compensate for the difference in flight charges and they werent willing to do it.
I am thinking of bringing in legal issues and a lawsuit if I dont get any response.
Still waiting on the phone with MMT...
FYI: it seems to be a common issue..