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Tower Club at Lebua , deposit issue

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11 posts
6 reviews
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Tower Club at Lebua , deposit issue

Two weeks after checking out from this hotel and I still havent received the deposit back! I sent them two emails, nothing. Anyone dealt with this isuue and could have a suggestion??

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4 replies to this topic
Leicester, United...
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1. Re: Tower Club at Lebua , deposit issue

Tell us exactly what you are talking about papaki. Do you mean the authorisation they took against your credit card?

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2. Re: Tower Club at Lebua , deposit issue

Sorry, not deposit. Guarantee, is maybe a better term? The amount you pay or is withheld from your card in order to cover any damages to the room? In this case I can see that they havent actually taken the amount from my account but it is a transaction " on hold". For two weeks. Upon check out they told me the guarantee would be returned within seven days, which is already a long time but now we are at 15 days and counting. Some reviewers have mentioned this issue with Lebua but not how it was resolved

P.S we didnt damage the room..

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lebua at State Tower
lebua at State Tower
7,900 Reviews
Bangkok, Thailand
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3. Re: Tower Club at Lebua , deposit issue

Security deposit, thats probably the term!!!

Leicester, United...
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4. Re: Tower Club at Lebua , deposit issue

Just be patient...it will disappear soon.

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