I was really, really disappointed with this place. Like other people reading the excellent reviews posted about this hotel chose to ignore the one person that had written a negative comment. However, now having returned home from a truly dreadful stay at this place wish that I had listened to them. The service is horrendous, the beach is absolutely non-existent considering the quality to be had elsewhere in thailand. The staff are surly and unhelpful, the rooms are clean but due to poor organisation by the management doing the bookings it is a common occurence for guests to be moved to another room mid-stay. The owner-operator is unhelpful and always suggests the most expensive options for guests as he gets a kick back from the tour operators. The fact that it is owned by a well travelled british couple I thought would result in great service etc however I was completely wrong. I definitely recommend against staying here. Try Big John 1 on the opposite side of the island - much better beach, staff, rooms, facilities!