My experience may help or encourage someone.
We are off to Phuket again in June/July (school holidays) and went to book Singapore Airlines (SIA) – Adelaide/Phuket return. Many internet booking attempts kept resulting in the message “There are no flights for your itinerary” (or words to that effect). We knew there were flights on the days chosen. It seemed implausible that all seats were booked 4 months in advance, prompting me to ring SIA’s Adelaide office.
After 40 minutes of listening to the catchy (for 5 minutes) but then sickly and annoying (35 minutes) “Singapore Girl” hold-song, I got to talk to a very nice lady who told me that the return leg (Singapore to Adelaide on Sunday 19 July) was fully booked. I then booked us for the Monday not relishing the associated school/work ramifications, but hoping wait-listing may eventually result in us getting seats on the Sunday flight. That was 3 weeks ago.
Today I decided to go to SIA’s Adelaide office to
- produce our VISA card (did not want to take it to Phuket and thus not produce it at the airport), and
- wait-list for the Sunday.
I arrived at the SIA office at about midday and there were two lovely ladies behind the counter with no other customers. One fixed my VISA card question – didn’t have to sign an “Indemnity Form” as it was apparently already confirmed seeing I had used our Krys Flyer numbers on the internet booking.
She then passed me to the other lady for wait-listing, as she was going to lunch. This lady initially told me it would cost $50 each (3 tickets) to change the date if available. (What’s another $150 when the tickets cost $4074?). After consulting her computer, she said “I can get you seats now.” I said “Great.” Then she said “It won’t cost you the $50 either – there’s an amnesty till the end of the month.” I said “This keeps getting better.” Within 10 minutes I had the new E-tickets. I couldn’t have had better service anywhere (and I didn’t have to listen to “Singapore Girl”!!).
Anyone else got similar school holiday problems?