Yesterday I've sent an email to Simba Sea Trips -
Dear Simba Sea Trips,
We are a couple from XX and we are interested to book 2 of your tours, the Phi Phi Tour & Phang Nha Tour.
We will be arriving next week on XX, in the morning and will be departing on XX, morning and will be staying at XX.
I have approached another tour agent and he is offering these 2 tours at 1400 baht each.
I am contemplating between booking with you or them, so can I find out what are the differences with your tours versus the typical cattle-crowd tours out there in Phuket?
Can you also email me the available tour dates too?
Thank you very much.
This is their reply -
Thanks for your email. What is the difference between us and much cheaper companies? Really if you have to ask this question maybe our tour is not for you. It's so obvious, less people, more thought put into the itinerary and personal service. You will, of course, not appreciate this unless you have done both types of tours.
Unfortunately we are fully booked until 28th March so have no places to offer you anyway. So try the 1,400 THB ones first and then maybe can back and try ours.
The Simba Team.
I work in the sales line and I know that such a response coupled with such an attitude is definitely out of line.
"Really if you have to ask this question maybe our tour is not for you."
"You will, of course, not appreciate this unless you have done both types of tours."
I am utterly shocked and appalled by Jenny's response, especially with regards to the above quotes.
I have also sent a similar email to Captain Mark about his sail tours asking similar questions, and was very politely responded with a full page worth of information.
Needless to say, I will not be engaging Simba Sea Trips ever.