I unfortunately had a negative experience during my stay at the Merlin Resort. I made the reservation through AsiaRooms.com. Upon my check in, I was given an invoice of the total charge by the front desk staff. The total charge was double of what AsiaRooms.com had originally quoted me. I presented a copy of the confirmation e-mail I received from AsiaRooms.com to the head front desk staff, Ms. Orawan. After looking at it for 2 minutes, she told me that I had to contact AsiaRooms.com myself and that they could not help me. I asked if they can call the agency for me and she said that I can use the phone in my room (the hotel charges 33 baht per minute). I found this to be expensive so I opted instead to e-mail AsiaRooms.com. After buying a card to use the internet from Ms. Orawan, I then asked where their internet was located and she just said “there.” After locating their internet, I had to find someone to help me turn on the computer as I was not given any instructions. Overall, I found Ms. Orawan’s attitude to be very unprofessional. I was not expecting the hotel to resolve the problem for me but I would have appreciated some help from the front desk staff. I was very surprised to receive such a cold reception and to experience such an unprofessional service from the staff since I’ve read some positive reviews about the hotel from Tripadvisor.com and AsiaRooms.com. AsiaRooms.com was helpful on the other hand and replied to my e-mail immediately. Also, the restaurant staff at Merlin Hotel was at least very nice. They should have them work at the front desk instead since they were a lot friendlier and helpful than Ms. Orawan and her associate. The hotel was nice but be warned; don’t expect any assistance from their front desk staff if you have any problems!