I wondered if you had a page/area where 'warnings' could be issued to travellers using ATM's.
I am in Vietnam and have had a horrible problem with an HSBC Debit Card at both a
Agribank and a VietinBank ATM machines, whereby the debit card was rejected, no money
received from the ATM, and a message to contact by bank !. On contacting HSBC I was
informed 'no problem with my Debit Card', BUT to my horror, I found that the amounts I
requested from the two ATM's had been deducted from my account!!!, I am advised that
the investigation would take 40/45 days to complete....!
This I now understand is a common occurrence in the Vietnamese Banking Culture.
The amount concerned totalled VND 5,500,000 (about GBP 170/USD 280).
I would like to warn travellers the dangers of using Debit Cards at Vietnamese Banks ATM's
especially those outside in public area's, use only those ATM's (preferably one that relates
to one's own debit card), inside a banks premises, there are other tips to avoid this situation.
The only country I have ever experienced a problem using an Debit Card at an ATM, after
many, many years is in Vietnam !!!.
An interesting point to include for travellers information, maybe ?
Colin J. O'Farrell