We have spent a month in Vietnam and as we approach the end of our trip, I thought it might be helpful to fellow travelers to review our experiences with Tonkin Travel. Though I think that Vietnam is an exceedingly easy country for independent travlers such as ourselves to navigate, I think it helps to have someone who knows the travel industry to help, both in planning the trip and once here, in executing it. After reading a number of comments on Tripadvisor, we chose Tonkin Travel to help us organize our trip, make reservations and arrange transportation. I dealt with Ly, who was very responsive and efficient throughout the entire process. While it did not go completely smoothly (there were a few mishaps) Ly did a great job! During the planning stage, my e-mails were responded to usually within 24 hours, which was very important to me. We chose some of the hotels; she chose others. With regard to the ones we chose, she was usually able to arrange a better rate than we could, even with so-called "internet specials." With the ones she chose, they were perfectly fine and appropriate, given the price parameters I gave her. They are in business to make a profit, but their commissions were minimal and well worth the peace of mind we had, knowing that we had someone "on the ground" managing our trip. As I said, there were a few "misfires" (drivers not showing up at the airport to pick us up as arranged, for example) but Ly and her staff were very apologetic and strived to make-up for the problems by not only reimbursing our payment for those services without question, but also furnishing us with a driver at the end of our trip (at their cost) as a gesture of good will. The second difficulty centered around a Mekong Delta trip that was arranged for us. Ly arranged a private car and driver for a two-day trip that turned out to be (in our opinion) a significant waste of money. The so-called "two-day trip" (which really amounts to little more than a one-day trip with an overnight) can esaily be done for about $20, using one of the numerous tours offered at virtually every travel broker throughout Vietnam, especially in HCM City. We paid well over $150 (including hotel) and we were very disappointed and voiced that diappointment to Ly. While Martin (of Tonkin Travel) was more defensive and more difficult to deal with about what we considered a lack of his firm providing us with the various options available for a trip to the Mekong Delta, Ly did everything in her power to make-up for our dissatisfaction. Specifically, she endeavored to upgrade our Ha Long Bay cruise and succeeded in doing that, a better boat at a significant price reduction, making up for the Mekong Delta experience. Throughout the entire month in Vietnam I felt that Ly was "in our corner" and would help us in any way she could. She was, from beginning to end, very responsive, very efficient, very honest and definitely sensitive to our needs. I highly recommend Tonkin Travel in general and Ly in particular. Our experiences were very positive.