Went from HCMC to PP with this company. There was no support through the border at all and the person who had took our passport (conductor on the bus) ignored us and didn't explain anything he just walked off. He refused to answer any questions we had and just wanted the $25 dollars to process our visas and when we said no, we'd do it ourselves, he said the bus wouldn't wait for us if we took too long.
Then we stopped for lunch where we didn't want anything as we had bought our own, they threw a plate in front of us and demanded $2 for it. When we refused they got angry. I then asked our conductor translate and explain we didn't want or eat the food, he laughed in our face and walked away. We paid the $2 just to get out of the place.I then confronted the man on the bus to say why hasn't he supported us at all all day and again he laughed in my face and turned away.
The bus itself is ok and great leg space, but I do not pay for a service to be laughed at, lied to and scammed out of my money.