Travelled London-Melb return with our 20 month old boy. We were recommended the airline by my parents who had just visited us from Melbourne. Having looked at prices, they were a full £500 cheaper than the Emirates who were the next chespest, for 2 adult fares and an infant.
Here is a summary of our experience:
Both the ground staff and flight crew were fabulous. No queues at any of our check ins. As we had an infant we could not check in online but we did not need to. They had us automatically seated in the bulk head on all flights and were given a basinette each time which was an absolute godsend. We were first on the plane each time which anyone teavelling with infants will know is very important.
The service on the flights was excellent. They made us feel most welcome and were very attentive.
They lease ex Singapore airlines planes- Boing 727's. Ok so they are not as nice as the Emirates planes and there is the odd tv that does not work. The seats and pitch are ok. The entertainment is not great with not a great choice of films and TV, but it certainly was adequate. The food however was terrific.
The extra stop the flight makes at Dubai does make the overall flight seem much longer. However, given the price and amount we saved, I would have to say it was highly worth it. If the flights were the same price or slightly cheaper than Emirates, i would still fly Emirates, however, whilst the price differential remains, I would have no hesitation in flying with Brunei again.