Hi all, I am now in terrible condition. My entire family's flight to Macau from JB has been cancelled totally in Oct 2008. They said that will offer 2 options as compensation and ask me to call their given hotlines number within 3 months. I tried numerous times but unable to get through as the call waiting time is so long, just imagine it could be upto an hour yet still waiting for their sales representative, many times the line just cut off. Last Friday, I finally get them, they ask me to call another number instead 603-86604554 which seems to be an unattended number, call 12 times on last Saturday and Today (Monday).. no answer. Are they trying to cheat the customer? Anyone has the similar experience? Could we make a join complaint to Malaysian Ministry of Transport?