I had quotes from Travel Counsellors as well as TravelLab for Athuruga next year, and ended up booking with TravelLab. Travel Counsellors asked if their price was competitive, and when I politely explained TravelLab was a bit cheaper, I got this email in response - "No offense but I've never heard of TravelLab".
I was under the impression they were both Kuoni agents. Is it weird that one has not heard of the other? I've been reassured about TravelLab on this forum already, which is why I booked with them, and I've had the ATOL certificate and everything, but now I can't help feeling a bit disquieted.