Last month we took a train ride on board Expo rail paying almost 6 times more than the regular 1st class ticket. Whilst introduction of services such as this is commendable we couldn’t help but notice a few things.
Air-conditioned, decent leg room with reclining seats.
Attention to detail
The interior of the train looks plush but we couldn’t help but notice various pieces of the seats taped up & bits of plastic & metal broken / sticking out. We were surprised when we heard the company has spent in excess of $ 1,000,000 for the compartment and missed out on little details.
Consistency in service
The onwards journey was pleasant but the food was not up to par (3 mouthfuls of rice & side dish which were too high up on the spice meter). Return journey was not what we expected but the food was palatable with the portion size being decent (Had to travel backwards).
The train’s front door latch broke on our onward journey and the crew simply stuck a piece of cardboard under the door to prevent the door from sliding open after disabling the alarm. It was a bit shocking to see the door not fixed after a few days on our return journey and when asked, the staff didn’t have any reasonable explanation.
From what we heard the company senior management seems to be turning a blind eye towards these prevailing issues.
It would be great if these issues are rectified ASAP as patrons pay quite a lot compared to other available options. More than the money what’s concerning is the safety element as there’s a risk of someone getting injured.