I used this company service during our family trip to Israel in September 2012.For starters i have to say that we were forced to buy additional car insurance at the counter in TLV airport. Even after presenting car insurance i bought from Expedia i was told that I can not have a car without paying for insurance from the car rental company. Unfortunately my husband and kids were tired and rather than arguing and waiting for manager who was MIA at that time we just paid. With added insurance the price for my rental more than doubled. My car rental become $254.99 instead of $108.00. Plus $77.00 i already pay for Expedia car insurance. This would be all "water under the bridge" if month after our visit i would not get charge on my credit card for $15.78 and and another one 3 month later for $27.60. The only way to contact anyone in the company is email. after corresponding for a week or so i finally get some answers. On my request to send me company policy regarding car insurance i was told that it was my choice to get insurance and they can not get my money back. I was also told that charges were for toll road and speed lane. On my logical question why i was not notified about upcoming charges and proof of charges i never get an answer. Now, April 1 2013 - 5.5 month later i am getting another charge on my credit card for $25. I am planning to dispute this with my credit company until i see documented proof. I am a reasonable person and really do not mind to pay if i owe for toll or ticket but i do hate when someone feels free to charge my credit card without notification. They have my full information on their record and if they too cheep to send mail they can at lees send email to me.
My husband and I are traveling abroad few times a year, we were renting cars in Israel before and were renting from Sixt before in other countries and we never had any problems. Normally we were getting copy of the ticket or invoice from the rental company with a notification regarding upcoming charges. This is by far our worse experience. I will never rent from Shlomo Rent a Car or Sixt again.