Recently had terrible experience renting a small car from Europcar via Easyjet in Ben Gurion International, they have no desk in arrivals and the office is actually outside the airport, this was not clear at all from the booking form that only said to meet their representative on floor 1 near the other car rentals.
They didn't wait where they said they would and we waited a long time until we had to make an expensive call to their emergency number just to be told the agent is waiting on floor 3 - he wasn't.
Finally after 30 minutes a driver arrived who drove like a maniac to their offices 3 miles away where they didn't have the car's disk license etc' , they got another car.
When returning the car they had no one waiting and their office was locked, another call and we were told the driver is also manning the desk and will be in the office shortly.
15 min later he arrived and took the keys from us and got us to the wrong terminal, turned around back eventually and we made it just in time.
On the side of amateurism I would say, anyone knows of a good rental company that has a proper desk actually on site?Edited: 22 January 2012, 22:19