I have read many reviews re Qatar airways and I want to reassure those who are thinking of booking with them, but are put off by negative reviews about my experience.
I booked on their website but like an idiot used Debbie instead of Deborah as stated in my passport, totally and utterly my fault. I live in New Zealand they do not have an office here. I telephoned the offfice in melbourne which was continuously on ansaphone eventually left a message with my mobile no thinking they would not ring me back...................they did ................on my mobile.
Told me what to do.
Within a few days of sending email requesting refund I received a reply and about 16 days later a refund minus nz$100 cancellation fee.
Thank you Qatar airways I look forward to flying business class with them in June.